We Really Do Care – MPR IT’s fundamental core values are all aligned to customer care, long-term relationships and building trusted partnerships. All of our team cares just as much as the founders!
Security As Standard – Our IT support model is about bringing all our client’s IT security to a high baseline, with full readiness for compliance such as Cyber Essentials and NIST.
Unlimited User Support – All of our packages now have unlimited remote break-fix support from 8:30 am to 5:30 pm.
Always Gaining An Advantage – As technology continues to evolve faster and faster, IT support will become increasingly important for businesses. With the rise of cloud computing, artificial intelligence and automation, MPR IT is committed to staying current and adaptable to succeed.
Customer-Focused Journey – With the right IT strategies in place, you can ensure that your systems are safe, secure and supported to be competitive and successful in the future.
Continual Improvements – We don’t sit still and wait, with 360 feedback very much at the core of our customer relationship program, we are continually looking at ways to improve our services, delivery and relationships.
Experience and Longevity – Established as a Limited Company nearly 2 decades ago, but working as a team for nearly 30 years, MPR IT has been supporting Kent and South East businesses with their IT needs for coming up to 30 years, those first clients are still using our services to this very day!
PHOTO CREDIT: MPR IT have been a long-standing IT Partner for over 10 years in The Lalit London. We provide full-service IT and Technical Service Support to all technology in the hotel to this day.
Contact Our Team To Find Out More Now…As the demand for quality IT support grows, we are investing more resources and money into our respective departments. With this growth comes the need to understand what trends will shape the future of IT support.
Because the status quo of Information Technology (IT) is constantly changing, we must remain up-to-date on emerging trends to stay current in our field. Whether we are developing new technology or managing an existing network, staying informed about upcoming trends, will help us stay ahead of the competition and protect you. So what are we doing?
Shift Towards Proactive And Preventative Support: IT support is increasingly focussed on proactively identifying and resolving potential problems before they become major issues. This shift is driven by the need to reduce downtime, improve customer experience, and increase efficiency.
Increased Adoption Of Artificial Intelligence And Automation: AI-driven analytics and machine learning are becoming more widely used in IT.
The Increasing Significance of Cybersecurity and Data Protection: As the threat landscape keeps changing, MPR IT ‘MUST’ prepare our support team to assist clients in securing their systems and ensuring compliance with industry regulations. This will involve monitoring for potential threats and implementing protective measures like two-factor authentication and encryption to protect information.
The Importance of Ongoing Training and Skill Development to Keep Pace with Emerging Technologies: As technology continues to evolve, it is crucial for MPR IT to remain informed about the latest trends and advancements. This necessitates continuous training and skill enhancement to maintain our competitiveness in the IT sector. As a company, we are investing more than ever in training and resources to ensure our team stays ahead, acquiring new skills like data analysis to remain relevant in today’s rapidly changing landscape. We continuously encounter new technologies and tools almost daily that can help us keep you ahead of the curve.
PHOTO CREDIT: CRS Rail – A long-standing close customer, MRP IT provide CRS Rail with a full IT Support service so they can keep the UK rail network moving.
A huge leap forward in how MPR IT is working with clients, bringing in what has become not “nice to have” but “essential to have” security software toolsets. Our Machine Learning AI-driven security toolsets allow us and our clients, for the first time in years to get ahead of threat actors and bring enterprise-grade security suites to everyone!
Yes – these toolsets are deployed and managed to ALL our IT support clients, no matter which model of support you decide is best for your business IT support needs.
MPR IT has chosen, to upgrade all our Anti-Virus software from a “real-time” scanner to the most advanced Anti-Virus, Ransomware and Malware Security Software EDR package.
Driven by artificial intelligence (AI), EDR can detect and stop unknown threats like ransomware by identifying untrusted applications and abnormal behaviours, even as new ransomware variants emerge.
Undetected threats may lie dormant in an IT infrastructure for months until the attackers decide to execute the ransomware. Therefore the threat-hunting capabilities of a modern EDR are vital to ensure a threat-free and clean environment.
Using data mining, our modern EDR platform enables security teams to automate threat hunting and search for key events on endpoints to understand processes and applications running at any moment. Our EDR platform allows our team to spot “early warning signs” of an attack by equipping teams with a search function and comprehensive parameters to identify potential risks.
Up until now, it has only been feasible to patch Windows devices for Operating systems and Office software, unless individuals made large investments in tools for Stand-Alone Patch management software – The cost of which alone put them out of reach of the small business marketplace. MPR IT has now invested in a toolset that allows us, as part of our core Reactive IT support service, to include the update of over 400 of the most commonly used software packages.
All businesses have more than one PC in operation, and more so now than ever it has become critical to ensure that all of them are updated. Even a slight delay in installing security updates is proving to put devices in a vulnerable position – Almost every other week there is a need to update Chrome, Adobe, Apple etc along with many other business-specific pieces of software.
MPR IT has made the decision that ALL our clients need and should have this new critical service and are making it an integral part of all our contract offerings.
Staying compliant has never been so easy.
PHOTO CREDIT: MPR IT has over the years worked with some very high-profile clients including Euro Tunnel on one of their major security items
MPR IT Solutions offers 3 Pillars of IT support contracts: Reactive Support, Proactive Support and Compliance Support.
See below for what is included in each – Remember all are at a fixed monthly cost based on your IT user count and, all include Unlimited break-fix support
Our starting support package features a fully SLA-backed IT support package that scales alongside your business. Knowing that when an issue occurs, you will always have someone to assist you. Be it remotely or by attending your site bringing all the latest and best-in class security software suites and management all with obtaining compliance at its core. Our reactive support packages are industry-class-leading, all for a fixed monthly cost.
PHOTO CREDIT: Furlonger Specialist Cars – When details mean everything, Simon and his team trust MPR IT to support their IT demands
Our most popular IT Support Package, adding a layer to the reactive support, our team move to a proactive stance with a focus on continual improvement.
As IT setups have moved from server-based networks to hybrid and now full cloud IT estates, day-to-day support requirements have changed dramatically in the last 5 years. Never has it been more important to have your IT Support partner take ownership of your IT estate and drive forward with keeping your systems as up-to-date and well-running as they can be.
Adding our Proactive Support layer covers those key areas. Every week we are proactively looking over your entire IT estate ensuring that you don’t fall behind and all deployed services are kept as up-to-date as possible.
We also include regular site visits in this package to oversee your IT estate from a technical perspective, and also critically bring CTO skills to your board to help with business planning and IT budgeting.
PHOTO CREDIT: RWEs Little Cheyne Court Wind Farm – MPR have been supporting RWE and their onshore windfarms for over 10 years
Increasingly a must-have by many industry bodies and supply chains, is Cyber Essentials Plus compliance. We at MPR IT, however, feel all our clients should be aiming to achieve this government-backed certification against cyber attacks. By using our proven 3 pillar support approach all our support services are building to compliance from the very start meaning it is very simple to gain your certification and then maintain it.
By adding on our Compliance upgrade, it brings in the required Penetration testing, Compliance Management, Vulnerability scanning and User Tools such as Dark web ID scanning and User Awareness Training and testing, needed to ensure that your systems stay compliant and secure all the time.
Our revolutionary Penetration Testing service moves from a once-a-year test to an ongoing regular testing, reporting and issue remediation. Our entire package is designed around continual testing, reporting and prevention ensuring you stay compliant and secure all of the time.
PHOTO CREDIT: West Design Products have been an IT support client for over 8 years – A full multi service client we look after all their IT requirements keeping them inline with their business objectives with a strong focus on IT security
Not every business operates 9-5, so MPR IT offers extended support hours as an option to all our IT Support plans – This can be for early, late or combined cover, ideal for West Coast American offices or European offices, along with a full 7-day extended hour cover for weekend support.
6 am – 8:30 am Early Cover – Ideal for Manufactures
5:30 pm-10 pm Late Cover – Ideal for Financial Business and Solicitors
6 am – 10 pm Saturday and Sunday Cover (includes early and late cover Monday – Friday)
In addition to our support packages, we also offer retainer IT support services aimed at providing assistance to an in house IT team, to ensure that your business is always prepared for any IT issues that may arise. Our retainer IT support packages are customisable to meet your specific business needs, and they provide you with access to our team of experts on an ongoing basis. This means that you can focus on running your business, while we are here to offer assistance on complex issues and provide man power for larger projects.
PHOTO CREDIT: Shepherd Neame – For over a decade, MPR IT have been a trusted partner providing network design, build and Support to Shepherd Neame as an when required – Our team supplement their team of engineers on large scale projects and when specific expertise is required to ensure they have the very best IT systems in place to brew the nicest beer!
Switching to our managed services is a simple, straightforward process. We’ll work with you to understand your unique needs and develop a customised service plan to meet your requirements. Our team of IT experts will take care of the transition, ensuring a seamless, smooth, and cost effective process with minimal disruption to your operations. With MPR IT Solutions, you can rest assured that your IT infrastructure is in good hands. Based in Ashford Kent, with an internal team, we look forward to working with you and helping your business to succeed.
PHOTO CREDIT: London Ashford Airport, MPR ITs first client and still using us as their trusted IT and technology partner after nearly 20 years!!
Ready To Switch! Talk To Us NowGet in touch with us today to schedule a consultation and find out how MPR IT Solutions can help your business thrive in today’s fast-paced digital world. We can help your business stay ahead in the digital landscape.
Contact our team